FOR EXCHANGE the item(s) to the address provided (will be provided in the
email) within 2 DAYS of delivery. Please send an email to firstname.lastname@example.org regarding the exchange with this following
- Put “EXCHANGE” on the email subject
- Explain the reason why do you need to exchange
your item (s)-
- Products Information
Aidan and Ice team has the rights to reject your
EXCHANGE request. Our Policy:
- All products including exchange item (s) must be
in the original condition and accompanied by the original receipt.
- Damaged item (s) due to your negligence will not
be accepted for refund. Aidan and Ice will not refund the cost of the item
unless the item are postage and packed properly.
- All requests will be processed after our office
inspects and verifies the condition of the Products.
Returns take approximately 3 to 5 business days toprocess upon
receipt of the item.
For Exchange: Items can
only be exchanged with same value or higher value product. If you wish to
exchange your item with higher value item, Aidan and Ice team will calculate
the amount of your remaining balance. We will deliver the product immediately
after the payment process is completed.
After two days, if there is any defect on the
accessory, client will need to send us the product accompanied by the original
receipt, dust bag, and repair form. Please send an email to email@example.com regarding the repair query. After we receive
your repair query, we will immediately send you the “Repair Form” for you to fill and please
attach the “Repair Form”, dust bag, and the
original receipt when you send us the product.
A repair form must be filled in order to indicate the
repair query so that Aidan and Ice repairmen team can verify its condition with
the actual product. Prior to the repairmen process, Aidan and Ice will inform
you the repairmen cost, in which repair charges will be determined per work and
materials upon receiving of merchandise. (Client needs to attach any detachment
materials from the product because due to our rare materials, Aidan and Ice
can’t guarantee the availability of the lost materials.)
Product repairmen process takes
approximately 4-8 weeks