Year End Sale Discount Up To 60% off

Terms & Conditions

GENERAL

The Website www.aidanandice.com is owned, managed and maintained by Aidan and Ice. Use of this website is subject to the following Terms and Conditions following.

Aidan and Ice holds the right to revise these terms by updating those terms stated herein. We do encourage website browsers to read these Terms and Condition. By placing an order through www.aidanandice.com, you agree to be bound by, and accept, these terms and conditions.

USE OF THE WEBSITE

You agree to use the Website with: No warranty or representation as to the accuracy, suitability or reliability of the information and content of this Website for any purpose and Aidan and Ice does not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that Aidan and Ice or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission. The information displayed on www.aidanandice.com may contain technical inaccuracies or typographical errors and may be changed or updated without notice. Aidan and Ice may also make improvements and/or changes to the Website at any time without notice. Any information we receive from you will be dealt with in accordance with our Privacy Policy.

LIMITATION OF LIABILITY

Nothing in these Terms will limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. Where Aidan and Ice provides any information in relation to the Products supplied to it by a third party, Aidan and Ice does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising as a result thereof. In the event that we are unable or fail to deliver the Products ordered within any time period specified, we will use reasonable efforts to contact you in order to re-schedule the delivery time. Aidan and Ice does not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery. Aidan and Ice shall have no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you. We make no representation and accept no liability in respect of the import or export of the Products you purchase.

NOTICES, ENQUIRIES OR COMPLAINTS

Kindly email any notices, enquires or complaints to hello@aidanandice.com or call our customer care team at (+62) 21 7200 313. Our customer care team is available Monday to Friday, 9.00 AM to 15.00 PM

INTELLECTUAL PROPERTY OWNERSHIP & USE

The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name ‘Aidan and Ice’ is the sole property of Aidan and Ice. All intellectual property rights in the Products (subject to the rights of any third party) belong Aidan and Ice.

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

OUR RIGHTS TO CANCEL

We reserve the right to cancel your order if: One or more of the Products you ordered was listed at an incorrect price due to a typographical error in the pricing information received by us from our suppliers or for any other reason. A Force Majeure Event occurs. If we do cancel your order we will notify you by e-mail. We are not be obliged to offer any additional compensation for disappointment suffered and we have no liability to you for any loss, damage, costs, expenses or other claims that you may incur. By shopping at www.aidanandice.com you agree with our policy and acknowledge our cancelation policy.

GIFT CARD

Redemption

Aidan and Ice Gift Cards ("Gift Cards") may only be redeemed toward the purchase of eligible goods and services provided by Aidan and Ice. Redemption of Gift Cards is subject to change in our sole discretion. Gift Cards include any Aidan and Ice Gift Cards you purchase that are automatically added to your Aidan and Ice Balance when you input the code. Your Aidan and Ice Balance displays the total remaining balance of all Gift Cards that have been applied to your Aidan and Ice account but not yet applied to a purchase. We may refer to your Aidan and Ice Balance as your “Gift Card balance”. Purchases are deducted from your Aidan and Ice Balance. Any unused Aidan and Ice Balance will remain associated with your Aidan and Ice account. If a purchase exceeds your Aidan and Ice Balance, the remaining amount must be paid with another payment method. To view your Aidan and Ice Balance, visit Your Account on Aidan and Ice. No fees apply to Gift Cards.

Limitations

Neither your Aidan and Ice Balance nor your Gift Cards may be applied to the purchase of products at Aidan and Ice. Your Aidan and Ice Balance cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. No portion of your Aidan and Ice Balance may be transferred to another Aidan and Ice account.

Risk of Loss

The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Card is lost, stolen or destroyed or your Aidan and Ice Balance or any Gift Card is used without your permission.

Use of Aidan and Ice Balance or any Gift Card in Violation of these Terms and Conditions

We reserve the right to void Gift Cards or any other component of your Aidan and Ice Balance, close customer accounts and bill alternative forms of payment if we suspect that a Gift Card is obtained, used or applied to an Aidan and Ice account (or your Aidan and Ice Balance is applied to a purchase) fraudulently, unlawfully or otherwise in violation of these terms and conditions.

General Terms

The Aidan and Ice Conditions of Use apply. When you purchase, receive or apply a Gift Card to your account or your Aidan and Ice Balance to a purchase, you agree that the laws of Indonesia, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that may arise between you and Aidan and Ice, and its affiliates related to your use of a Gift Card or your Aidan and Ice Balance. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. If any of these terms and conditions are deemed invalid, void, or for any reason unenforceable, that unenforceable term will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions

Balance Expiration

The portion of your Aidan and Ice Balance made up of Gift Cards issued after will expire after 1 YEAR AFTER PURCHASE and may be applied to your Aidan and Ice account and applied to eligible purchases despite any stated expiration date.

PAYMENT OPTIONS

BY TRANSFER

  • Please kindly transfer, make sure the orders and delivery address is correct.
  • After you made the transfer, please let us know by filling in the confirmation page.
  • Fill in the order ID, Total payment, proofof transfer file (image) and click Submit!

BY CREDIT CARD (VISA / MASTER)

  • Delivery Confirmation (We will let you know once your order has DISPATCHED by email!)
  • We will provide the tracking code. Delivery takes up to 3-14 business days, if we do not stated otherwise.
PRESS

Contact our press officer at hello@aidanandice.com for any press requests.

DELIVERY

Aidan and Ice reserves the right to restrict the delivery of Products to certain areas. We will take all reasonable steps to deliver your order to you.

Product is shipped into Aidan and Ice packaging. Delivery will be made to the address specified in the ORDER CONFIRMATION. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

Delivery Timing and Confirmation

The time for delivery of the Products shall not be of the essence of the contract. Delivery normally takes 1-14 business days, if not state otherwise. We will let you know once your order has dispatched by email! We will provide the tracking code.

** Delays If delays occur due to any reason, Aidan and Ice does not warrant or guarantee the delivery date and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery.

Delivery Service Provided:

Within Jakarta: Gojek (IDR 25.000)

Within Indonesia: JNE (IDR 50.000)

International Delivery: DHL (Depends on the country)

** IMPORTANT: IF DAMAGES OR ANY LOSSES OCCUR DURING DELIVERY, AIDAN AND ICE WILL NOT TAKE ANY RESPONSIBILITY.

CUSTOM ORDER

We also specialize in custom-made pieces through Aidan and Ice Atelier. Through our personalized approach, we will thrive to make your dream piece into reality, whether you are looking for a custom-made piece for your special occasion or a special piece as a gift. At Aidan and Ice Atelier, you will sit down with our design team to consult with you to develop and create what you have in mind. When you visit Aidan and Ice Atelier, we will walk you through with a variety of crystal, pearl, colored stone, metal and other material options.

Let us help to create and bedazzled your dream piece. Book an appointment with Aidan and Ice Atelier at sales@aidanandice.com or call us at

(+62) 21 7200313.